What currency are the prices on the site in?

What currency do we use, you ask? We only accept payment in ancient seashells and unicorn tears. Kidding! We offer multiple currency options for our customers.

I just placed an order, when will it ship?

Excited about your purchase and wondering when it will arrive? Our team moves faster than Usain Bolt at the Olympics, but please give us 2-3 days to prep your order for shipping. Once it's out the door, you'll receive a tracking number quicker than Superman can fly. If for some reason you don't get your tracking number within 7 business days, shoot us an email at hrocapparel@gmail.com and we'll do our best Batman impression to track it down.

I am not in love with my order, can it be returned? What if there is an issue?

Not feeling the love for your purchase? Don't worry, we won't send our angry hounds after you. With our 100% money-back guarantee, we promise to refund your cash if you encounter any defects or damage. Just return the item within 30 days and we'll get that moolah back to you faster than the Flash. 

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. We promise no Aquaman-level saltiness.
Can I cancel my order?

Changed your mind and want to cancel your order? Go ahead, we won't be offended. Just make sure you cancel before we ship it out. If it's already en route, our easy return system will still grant you a full refund.

I have entered an incorrect address what do I do now?

Oopsie-doodles! Entered the wrong address by mistake? No issue, we won't hold it against you. Just reply to your order confirmation email with the correct address. If you're a little late to the party, email us at hrocapparel@gmail.com within 24 hours of your confirmation and we'll try our best to correct the mistake before our delivery drivers are too far-gone. Sorry, we can't offer refunds for this kind of mistake.

How long does shipping take?

We ship worldwide from different fulfillment centers depending on your location, so allow 4-7 business days for your package to arrive.

I have a question that wasn't answered, can you please help?

Don't understand something? Don't worry, we're not going to hide under a rock. Send us an email at hrocapparel@gmail.com, and we'll sort everything out. Just make sure you include your order number and clarify the issue as clearly as possible. We're here to help you!

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